Master FAQ

Kannaco currently ships retail orders to valid U.S. addresses where fulfillment is permitted, including PO Boxes and APO/FPO/DPO addresses where supported by the carrier. Some state-specific restrictions may apply, and customers can contact hello@kannaco.co for current eligibility.

Most retail orders placed on kannacocbd.com include free standard shipping within the United States. Delivery timing depends on destination, carrier, and any age-verification requirements.

Orders typically process within 1–2 business days, and standard shipping generally takes 3–5 business days after shipment. Tracking information is sent when the order ships.

Shipping may be limited or paused for certain states because hemp-derived cannabinoid rules can change. Kannaco currently notes restrictions or verification needs for Alaska, Ohio, West Virginia, and Louisiana.

Kannaco offers a 60-day risk-free satisfaction guarantee for eligible direct purchases from kannacocbd.com, with refund requests handled by the support team. For unopened items, defects, or other return questions, customers should contact support for current instructions.

Customers can contact Kannaco at hello@kannaco.co for general support, support@kannacocbd.com for website inquiries, or wholesale@kannaco.co for practitioner and wholesale questions. The team typically responds within one business day or faster during business hours.

Yes. Kannaco products and services are intended for adults age 21 and older, and some shipments may require age verification or adult signature.

Customers can manage autoship subscriptions through their account dashboard, including changing products, updating frequency, skipping, pausing, or canceling. To avoid the next charge, cancellations should be made at least one business day before the next renewal.

Yes. Kannaco offers wholesale access for licensed practitioners and clinics, including chiropractic, acupuncture, physical therapy, integrative medicine, sports medicine, and naturopathic practices. Practitioners can apply through the wholesale portal or email wholesale@kannaco.co.

Payments are processed through third-party payment providers, and Kannaco does not store full payment card numbers. Kannaco collects only the information needed to process orders, provide support, personalize the experience, and improve services.

Kannaco’s main retail lineup includes Pro Cream, Pro Roll-On, and Cooling Cream. These are topical CBD wellness products designed for localized application and everyday recovery routines.

Pro Cream is a 3.4 fl oz airless pump topical with 4,000 mg total cannabinoids from 2,000 mg CBD and 2,000 mg CBG, with 0.0% THC. It is formulated for broad-area topical use with a cooling-to-warming feel and fast-absorbing, non-greasy texture.

Pro Roll-On is a 3.0 fl oz no-touch roller topical with 4,000 mg total cannabinoids from 2,000 mg CBD and 2,000 mg CBG, with 0.0% THC. It is designed for targeted application to high-use areas such as the neck, shoulders, wrists, hands, elbows, and knees.

Cooling Cream is a 3.4 fl oz full-spectrum topical with 4,000 mg CBD formulation and less than 0.3% THC. It is designed for broad-area use, sensitive-skin routines, clinical glide, and customers who prefer a full-spectrum hemp profile.

Pro Cream and Pro Roll-On are listed as 0.0% THC formulas. Cooling Cream is a full-spectrum formula and may contain trace THC below 0.3%.

Kannaco topicals are non-intoxicating and are applied to the skin rather than taken orally. Pro Cream and Pro Roll-On are 0.0% THC, while Cooling Cream is full spectrum with trace THC below 0.3%.

Yes. Kannaco highlights SC Labs third-party testing and COAs for product batches so customers can review potency and safety information.

Kannaco provides certificate of analysis access through its lab reports and product information pages. Customers can also contact support if they need help locating a specific batch COA.

CBD and CBG are non-intoxicating hemp cannabinoids, and Kannaco pairs them in 1:1 topical formulas in Pro Cream and Pro Roll-On. CBG is often called the “mother cannabinoid” because it is a precursor to other cannabinoids in the hemp plant.

Full spectrum means the hemp extract includes CBD plus additional hemp compounds such as minor cannabinoids, terpenes, and trace THC below 0.3%. Cooling Cream is Kannaco’s full-spectrum topical option.

Apply a small amount directly to the desired area and massage it into the skin until absorbed. Avoid eyes, broken skin, and mucous membranes, and wash hands after application unless treating the hands.

Kannaco topicals are designed for daily topical use as part of a wellness or recovery routine. Customers should follow product directions and consult a healthcare professional if pregnant, nursing, taking medication, or managing a medical condition.

Product pages describe Kannaco topicals as fast absorbing, with Pro Roll-On designed for a fast-setting dry-down in about 2–3 minutes. Actual experience can vary by application amount, skin type, and use area.

Yes. Kannaco states that its products are made in the USA in a GMP-compliant manufacturing environment.

Kannaco emphasizes professional-grade formulas, high cannabinoid concentration, CBD and CBG combinations, penetration-supporting emulsion technology, third-party testing, and practitioner trust. The products are designed for topical wellness use rather than oral CBD consumption.

Kannaco positions its topicals for active adults, daily movement, and recovery routines. Customers subject to drug testing should choose 0.0% THC formulas for the most conservative option.

Cooling Cream is described for broad-area use, clinical glide, and manual-therapy routines, while Pro Cream and Pro Roll-On can support targeted topical recommendations. Practitioners can contact wholesale@kannaco.co for clinical and wholesale access.

Yes. Kannaco offers permanent 30% autoship discounts with free shipping for eligible military, veterans, first responders, and retirees age 62+. Eligibility confirmation is simple and does not require a long-term contract.

Pro Roll-On is listed as a 3.0 fl oz roller bottle and described as TSA carry-on compliant. Customers should always follow current TSA and airline rules when traveling.

No. Kannaco states that its products are not intended to diagnose, treat, cure, or prevent any disease, and individual results may vary. Customers with medical questions should consult a qualified healthcare professional.