We're Here to Help

Once your order ships, you will receive a confirmation email with a tracking number. You can use that number on the carrier's website (typically USPS or UPS) to track your package in real time. If you haven't received a tracking email within 2 business days of placing your order, please email us at hello@kannaco.co.

We stand behind every product we sell.If you have an issue with the quality of your product, please be sure to let us know within 30-days of receiving your package. Simply reach us at hello@kannaco.co or click here to contact us.

Whether that's a replacement, store credit, or a full refund, we're here to help.

All subscriptions are managed through our Loop Subscriptions portal.

You can access your portal by clicking here.

From there you can pause, skip, change the frequency, swap products, or cancel at any time — no phone call or email required. If you need help navigating the portal, email us at hello@kannaco.co.

Standard shipping typically arrives within 3–5 business days. Expedited options are available at checkout. Orders placed before 2:00pm CT on business days are generally processed and shipped the same day. You will receive a shipping confirmation with tracking as soon as your order leaves our facility.

Kannaco ships nationwide in the U.S. Some states require licenses, permits or registrations in which we hold for most states that have these requirements.

We are licensed in most states that require it including: New York (NY), Texas (TX), Iowa (IA), Utah (UT), Pennsylvania (PA), Minnesota (MN), Idaho (ID), and Arizona (AZ).

Our retiree discount program offers 30% off when you join the autoship program. To qualify, you must be 62 years of age or older.

Simply email us at hello@kannaco.co with your name and date of birth and we will apply the discount to your account within one business day.

We offer a 30% discount for U.S. veterans as well as active duty military, and their immediate family members.

To apply, email hello@kannaco.co with your name and a copy of your military ID, DD-214, or VA card.

We will verify and apply the discount to your account.

Licensed healthcare professionals (MDs, DCs, NPs, RNs, PTs, and other credentialed practitioners) can apply for a wholesale account by submitting the application form which can be access via this link:

Practitioner Wholesale Program - Apply Now

You can also reach us via email here:

wholesale@kannaco.co.

Please include your name, credentials, practice name, state of licensure, and the products you are interested in.

Our practitioner team will respond as soon as possible.

Our topical products are applied to the skin and are not designed for systemic absorption.

Our CBD Cooling Cream topical is made with Full Spectrum hemp extract, which includes trace amounts of THC (below 0.3% per federal law).

To be completely safe, we recommend our Pro Cream or Pro Roll-on formulas, which do not contain any THC.

We publish third-party COAs for every product batch.

You can request the COA for any specific product by emailing hello@kannaco.co with the product name and the lot number printed on your package. COAs are conducted by ISO-accredited laboratories and include full cannabinoid panel, terpene profile, heavy metals, pesticides, and microbial testing.