Shipping & Returns
Kannaco Shipping Policy
We are pleased to offer Free Ground Shipping within the U.S. on all orders. Shipping time is generally 1-3 days but depends on your location. While shipping times are generally 1-3 days, we are unable to guarantee that your product will in fact arrive to you within this time frame but we do our best to ensure they do so. Our objective is to get you your product as quickly as possible.
We fulfill orders during normal business hours. Any orders placed online outside of normal business hours or on the weekend are fulfilled the next business day and shipped as soon as possible.
Normal Hours of Operation are as follows:
Monday – Friday, 8:00 am – 6:00 pm Pacific Standard Time (PST)
If you have questions, feel free to speak with someone in Customer Service by calling us at 800.684.8798 or shoot us an email at firstname.lastname@example.org
Once your order has been shipped, you will receive a shipping email confirmation with your tracking number. If you did not receive it, please email us at email@example.com and we will be happy to provide you with your tracking number.
Return and Refund Policy
Customer Satisfaction Guarantee
Your satisfaction means everything to us and we are committed to providing you with excellent customer service and is why we offer a 30-day, satisfaction guarantee. If you are not satisfied with our product, you may request a full refund of the purchase price, but must do so within 30-days of date you received the product. You are responsible for shipping the product back to us at your expense. To submit a return or refund request regarding product satisfaction, please do so by emailing us at firstname.lastname@example.org or give us a call at 800.684.8798 during normal business hours and one of our Customer Service teammates will be happy to assist you.
Damaged Product Due to Shipping or Freight
We test all of our products for quality and carefully inspected before we ship them out to our amazing customers. Upon receipt of your order, please be sure to carefully inspect your product to ensure it has not been damaged during shipping. All claims for damaged product must be made within 72-hours of receiving your product. To submit a claim or for damaged product, please email us at email@example.com or give us a call at 800.684.8798 to do so. We will need you to provide detailed information of the damaged product and a photo for proof of damage that occurred during shipping.